• 全文信息檢索: 歡迎訪問庫爾勒市人民政府門戶網站!
    • 政策解讀
    國網巴州供電公司提升服務水平鞏固“放管服”改革成效
    讓客戶更省力省時省錢省心
    來源:巴州日報 點擊數: 發表時間:2019-06-04 09:35:27
    字號:

      庫爾勒6月3日訊 (記者 蔣鋒) “現在供電服務真的不錯,用電報裝手續大部分都是在網上受理,無需跑來跑去;裝接電速度也快了很多,不超過15天。”5月29日,庫爾勒五泉商貿有限公司經理戴玉華對上門回訪的國網巴州供電公司員工說。

      今年以來,國網巴州供電公司不斷深化“放管服”改革,優化電力營商環境,推出一系列便民利民舉措,讓客戶辦電更加省力省時省錢省心,取得了積極成效。

      據國網巴州供電公司營銷部客戶服務中心主任伍衛東介紹,今年以來,該公司不斷簡化流程,讓客戶辦電更省力。對大中型企業客戶,取消非重要電力客戶設計審查和中間檢查環節,辦電環節壓減至4個;對小微企業客戶,推行“三零”服務,具備直接裝表條件的,辦電環節由3個壓減至2個。簡化客戶辦電手續,除法規及政府明確要求客戶必須提供的資料、證照外,無需客戶額外提供其他證明材料,居民客戶申請資料由4種減少至2種,一般非居民客戶由7種減少至3種。

      國網巴州供電公司實行業務限時辦理,讓客戶辦電更省時。2019年大中型企業客戶、小微企業客戶接電時間分別不超過70天和20天,優化了各辦電環節時限。

      “我們全面取消了帶電作業費、負控費等,客戶辦電過程中供電企業不收取任何費用(電費除外),經初步估算每年可為企業節約用電成本600余萬元。”伍衛東說,降低成本,讓客戶辦電更省錢,是國網巴州供電公司下大力氣抓的又一項重點工作。今年以來,公司不斷延伸電網投資界面,對具備條件的客戶,申報業擴配套項目解決其紅線外接入工程投資,1-4月申報項目5項,金額1067萬元;對小微企業客戶推行表前“零投資”,目前已安排專項資金581.47萬元用于表前“零投資”,計劃7月底實施。提高接入容量標準,對小微企業客戶,100千伏安及以下變壓器可采用低壓接入,減少客戶變壓器投資。探索新增客戶產權分界點設施由電網企業投資建設,目前已儲備800余戶新增用戶產權分界點設施建設項目,計劃投資5370余萬元。針對所有用電客戶,電網企業無償提供表箱及表計。

      5月28日,在位于庫爾勒市文化路的國網巴州供電公司客服中心,市民盧婷婷僅用幾分鐘就完成了遠程無卡購電業務的開通程序,她高興地說,今后足不出戶就能在手機上交電費了。這一良好的服務體驗,得益于國網巴州供電公司不斷拓展的“十分鐘”便民繳費圈。截至目前,該公司共開通電費代收網點453個,設置自助繳費終端164臺,實現了電e寶、掌上電力、國網商城、支付寶、微信等手機APP線上繳費和卡表用戶遠程充值,非營業廳繳費占總繳費筆數的86.35%。

      與此同時,國網巴州供電公司今年還成立了大客戶服務室,專門服務大中型企業報裝接電,提供從技術咨詢到綜合能源“一條龍”服務。

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